The Customer
Samantha: Hi, I am Samantha, and I am the owner of Armadillo Painting.
Hollis: Hi, my name is Hollis Karen, and I have lived in West Seattle for thirty one years, in the same home.
Samantha: And this home was built in the 1930s, has vinyl siding, metal window frames, vinyl window trim, and a concrete wall at the back, and a wood trellis.
Hollis: What really enticed me about Armadillo Painting was meeting with Oz, the Estimator, and the care that he took in discussing the project and the scope and the interest that he had in making my modest home… look better.
Our Process
Samantha: One important part of our process is when we get started to paint a home, we walk through with the customer and just recap what the scope of work is, discuss what our schedule plan is going to be, from pressure-washing through prep, through painting, so the customer has a pretty good idea of how the project is going to flow, about how long it is going to take, and what is required of them to make it a successful project.
Hollis: The only pain point in terms of protecting existing structures was my ironwood deck. They did a very good job of making sure that it was not painted, that it was kept clean… That was a critical piece for me, because it is ipe [wood] and that is a very high quality wood that I did not want to see any overspray on.
Why Armadillo
Hollis: Oh, he gave a very good presentation about Armadillo’s process, in terms of the involvement of the owner, Samantha, as the Project Manager, and the ultimate closeout process that would happen before the project was finalized… That whole process, to me, gave me great warm and fuzzies, that was not really part of any of the other contractors that I had been meeting with.
Making it Right
Samantha: One of the reasons why Hollis selected us is because she knew that she could trust us and that if there were something that did not go right, that we would fix it. She had had a negative past experience with a contractor who did some work and broke something… She called them back to fix it and they did not come back to fix it. So, one thing that is really important to us is that, hey, we have made mistakes, but if we do make a mistake, we correct it quickly, we take accountability and ownership, and we make it right with the customer, always.
Hollis: Somebody is looking for a residential painting, and I know Armadillo also does commercial, but if they were looking for customer service and really quality work for residential painting, I would highly recommend them.

– Samantha Kunkel, Owner, Armadillo Painting, LLC and Hollis, West Seattle Homeowner