Samantha: Hi, I’m Samantha, and I’m the owner of Armadillo Painting!
Ron: Hi, I’m Ron and I live in Newport Hills.
Claire: We have been here for 60 years!
Samantha: So, Ron and Claire, when we met them, they had been putting off painting their house for quite a while. Claire and Ron were scared! They had a bad experience  with the last painter.
Ron: The last time we painted the house, it was a sad experience.
Samantha: One other thing that was really important to Ron and Claire was staying similar to  the color scheme that they had.
Claire: The color. I really like the color, and the accent color that Samantha chose for our front entry. Very nice, very colorful, and I like that a lot!
Samantha:  And they ended up painting their front door red as well, and it looked really cool, and they were  really happy with it, so that was also really fun to be able to help them with their color scheme.
Ron: Everything they said they would do, they did. Which is a first time experience for us in getting  a house painted.
Samantha: Based on their negative experience of the past, of how their paint job turned out and how it just didn’t hold up, it was really important that we listened to what  went wrong last time and make sure that that was specifically discussed and addressed in our  approach, so that they really knew that we were listening to what the goals of the project were,  what they really needed, and frankly what the home needed.
Claire: We barely know they were here! I don’t know whether we were gone during the day, or I was just in the house and didn’t observe  anyone moving around, so they didn’t impact my daily life at all! Which was good!
Samantha: We did a final walkthrough with Ron and Claire. We made sure that everything was completed to their satisfaction. If there were any minor touchups needed, we took care of those. There was also one board that we ended up replacing that needed replacement, as well, so there was  a little bit of carpentry there, as well. And, just, at the end, making sure that they  were 100% satisfied with the work before we said, We’re done!
Claire: We lucked out, we won the lottery.
Ron: I can’t disagree with that!

– Samantha Kunkel, Owner, Armadillo Painting, LLC with Ron and Claire, Newport Hills Homeowners

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The Customer
Samantha: Hi, I am Samantha, and I am the owner of Armadillo Painting.
Hollis: Hi, my name is Hollis Karen, and I have lived in West Seattle for thirty one years, in the same home.
Samantha: And this home was built in the 1930s, has vinyl siding, metal window frames, vinyl window trim, and a concrete wall at the back, and a wood trellis.
Hollis: What really enticed me about Armadillo Painting was meeting with Oz, the Estimator, and the care that he took in discussing the project and the scope and the interest that he had in making my modest home… look better.
Our Process
Samantha: One important part of our process is when we get started to paint a home, we walk through with the customer and just recap what the scope of work is, discuss what our schedule plan is going to be, from pressure-washing through prep, through painting, so the customer has a pretty good idea of how the project is going to flow, about how long it is going to take, and what is required of them to make it a successful project.
Hollis: The only pain point in terms of protecting existing structures was my ironwood deck. They did a very good job of making sure that it was not painted, that it was kept clean… That was a critical piece for me, because it is ipe [wood] and that is a very high quality wood that I did not want to see any overspray on.
Why Armadillo
Hollis: Oh, he gave a very good presentation about Armadillo’s process, in terms of the involvement of the owner, Samantha, as the Project Manager, and the ultimate closeout process that would happen before the project was finalized… That whole process, to me, gave me great warm and fuzzies, that was not really part of any of the other contractors that I had been meeting with.
Making it Right
Samantha: One of the reasons why Hollis selected us is because she knew that she could trust us and that if there were something that did not go right, that we would fix it. She had had a negative past experience with a contractor who did some work and broke something… She called them back to fix it and they did not come back to fix it. So, one thing that is really important to us is that, hey, we have made mistakes, but if we do make a mistake, we correct it quickly, we take accountability and ownership, and we make it right with the customer, always.
Hollis: Somebody is looking for a residential painting, and I know Armadillo also does commercial, but if they were looking for customer service and really quality work for residential painting, I would highly recommend them.

– Samantha Kunkel, Owner, Armadillo Painting, LLC and Hollis, West Seattle Homeowner

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